Shipping & Returns

We offers Free Canadian standard Expedited shipping on orders $50+ (excluding taxes and after promotional discounts applied). 

 

 

 Shipping Method  Costs
 Standard Shipping (Orders $50 and over)   FREE
 Standard Shipping (Orders under $50)  $8.95

    • All orders are shipped Expedited through Canada Post.
    • Orders will be shipped within 1-2 business days, Monday-Friday, excluding federal holidays within Canada.

     

     

    Can I cancel my order?

    We try to process your order as fast as we can. That means there’s little time to make adjustments or cancel the order. If you need to cancel an order, please email us at hello@soroci.ca within 3 hours of placing your order with the order number and the subject line as "Cancellation". Our customer service team will do their best to stop the order, however after 3 hours, this is not guaranteed.

    Additionally, we are not able to edit or modify orders in any way after they have been placed, including shipping address and shipping method. 

     

     

     

    Returns

    We do not accept returns or exchanges on orders and shipments at this time due to COVID-19.

     

    All Sale items & Special offers/promotions are final sale.


     

    Parcel Forwarding Services

    If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. Soroci Canada is not responsible for lost or stolen packages.

     

     

    Notice

    • Please note that for all shipments, we are not responsible for lost or stolen packages.
    • Please also be aware that in the event that a delivery address is submitted incorrectly or mistyped when an order is placed, SOROCI Canada assumes no responsibility. We will work to get the package to you, though an address error can incur a turnaround time of up to 3 weeks.